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Return Information

We want you to be happy with your purchases so if you are unsatisfied with your selection you may return them by contacting us within 10 days of receiving your shipment. Please contact us for a return authorization number and return your shipment within 14 days of receiving your return authorization number, together with a copy of your invoice. Returning shipments must have the return authorization number written on the package.

Merchandise must be returned in complete and in an unused state.  Full strands of gemstones, pearls and shells must be returned on the strand. Packaged items, such as headpins, must be returned in their original packaging. You may not return items, such as tools, Softflex, if you have removed any from the roll.  Cut chain, seasonal items and books are not returnable and there are no exchanges or refunds on sale merchandise.

Please be sure to package the merchandise you are returning in a padded mailer or a box.  If the return procedures are not followed or the merchandise is damaged when we receive it, you may not receive credit for your return or it could be subject to a 15% restocking fee.

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