We ship Monday thru Friday. Orders will generally ship the following shipping day unless it is placed and filled before our postal carrier pick-up. During busy periods your order will be packed in the order received. We charge a standard shipping fee of $5.00 for orders shipped in the United States. If you are located in the U.S. and your order is $25.00 or more you will receive free standard shipping. We ship with delivery confirmation. Delivery confirmation confirms that your parcel has been received by your local post office. Customers will not receive credit for lost parcels when delivery has been confirmed. If you would like your parcel insured please make a notation in the comment’s section when you confirm your order and we will email the cost for insurance to you for your approval.
We are currently not shipping outside of the USA. We hope to do this in the near future.
We charge $15.00 for International Standard Shipping to Canada. Priority International in a flat rate box is also an option. At this time we are only able to ship to the United State and Canada. Appropriate customs forms with value declaration will be executed. Any tariffs or fees are the responsibility of the customer.
If you desire express mail or overnight shipping, please make a notation in the comment’s section of your finalized order and we will email the shipping costs to you for your approval.
We want you to be happy with your purchases so if you are unsatisfied with your selection you may return them by contacting us within 3 days of receiving your shipment. Please contact us for a return authorization number and return your shipment within 14 days of receiving your return authorization number, together with a copy of your invoice. Returning shipments must have the return authorization number written on the package.
Merchandise must be returned in complete and in an unused state. Full strands of gemstones, pearls and shells must be returned on the strand. Packaged items, such as headpins, must be returned in their original packaging. You may not return items, such as Softflex, if you have removed any from the roll. Cut chain, seasonal items, kits and books are not returnable and there are no exchanges or refunds on sale merchandise. There are no refunds on our PDF tutorials. Please contact us for assistance if you are dissatisfied in any way and we will help you in any way we can.
Please be sure to package the merchandise you are returning in a padded mailer or a box. If the return procedures are not followed or the merchandise is damaged when we receive it, you may not receive credit for your return or it could be subject to a 15% restocking fee.
If you are located in California, have a California Seller’s Permit, you may establish a tax exempt account. We are required to have on file a copy of your California Seller’s Permit and a California Resale Certificate. You may download a copy of the California Resale Certificate at https://www.boe.ca.gov/pdf/boe230.pdf . The California Resale Certificate must be completed and returned via email to firstname.lastname@example.org, along with a copy of your California Seller’s Permit. Your invoice will be adjusted and your order shipped once these items are received. Please make a note in the comments section of your order if you are a new or existing wholesale customer.